Center Operations Manager overseeing health center operations and staff to ensure quality patient care. Responsible for managing daily operations and maintaining compliance with standards and procedures.
About the role
- Loan Operations Representative responsible for handling customer inquiries and servicing loans at New Hampshire Mutual Bancorp. Collaborate with affiliate banks and provide quality customer service to ensure loan transactions run smoothly.
Responsibilities
- Responsible for handling a variety of inquires via phone and email
- Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
- Assists in servicing loans from open to close
- Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
- Performs periodic reviews of loan collateral to ensure applicable holds are in place
- Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected.
- Performs related core system maintenance
- Reviews loan billing statements and notices as appropriate
- Assists with the quality control review of imaged loan documents as needed
- Travel to the Concord post office three times per week to collect post office box contents and return to the office for proper distribution
Requirements
- A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience.
- Proven strong customer service and communication skills, both verbal and written
- Strong personal computer skills, including working knowledge of Microsoft Office products
- Working knowledge of related loan regulations
- Must possess analytical thought process for problem solving
- Experience working with core operating systems is required, Jack Henry Silverlake preferred
- Reliable, independent means of transportation
Benefits
- medical
- dental
- vision
- 401K (with Company match)
- pension plan
- paid time off
- tuition reimbursement
- professional development
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