Center Operations Manager overseeing health center operations and staff to ensure quality patient care. Responsible for managing daily operations and maintaining compliance with standards and procedures.
About the role
- Operations Manager needed to lead US fulfillment strategy at innovative jewelry company Astrid & Miyu. Focused on process optimization and exceptional customer experience in a growing environment.
Responsibilities
- Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
- Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
- Embed robust operational processes to support smooth, reliable, and scalable fulfilment
- Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
- Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
- Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
- Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
- Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
- Review site capacity and lead future relocation planning over the next 18 months and beyond and leading on potential future projects such as engraving and sterilisation
- Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs
Requirements
- Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
- A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
- Confidence in managing stock, inventory systems, and warehouse workflows
- Excellent attention to detail and commitment to operational excellence
- Experience managing people, you care about growing and supporting your team
- Comfortable working independently whilst staying connected to a wider global operations team
- A willingness to roll up your sleeves and help us build something truly special
- Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced
Benefits
- bonus
- Sustainability initiatives
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