As a Call Center representative at Gainwell, support clients' health needs through technology. Join a company valuing growth, flexibility, and developmental opportunities.
About the role
- Customer Care Senior Resolution Coordinator handling high volume customer queries via phone, chat, and email. Navigating multiple systems to provide expert customer support and satisfaction.
Responsibilities
- You will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
- Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- Our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA’s.
Requirements
- 0 – 12 months of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- Must be willing to take continuous voice calls
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Benefits
- Benefits Beyond our great compensation package, you can receive incentive awards for your performance.
- Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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