Customer Care Senior Resolution Coordinator handling high volume customer queries via phone, chat, and email. Navigating multiple systems to provide expert customer support and satisfaction.
About the role
- As a Call Center representative at Gainwell, support clients' health needs through technology. Join a company valuing growth, flexibility, and developmental opportunities.
Responsibilities
- Contribute your skills as a Call Center representative at Gainwell
- Harness technology to help clients improve health and well-being
- Support diverse customer needs through strong communication
- Adaptability and positivity in customer interactions
Requirements
- Demonstrated strong verbal and written communication skills
- Proven customer service orientation with the ability to support diverse needs
- Technical proficiency and the ability to learn new systems quickly
- Strong problem-solving skills with the ability to multitask in a fast-paced environment
- Consistent reliability and dependability in attendance and performance
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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