Technical Support Engineer providing expertise in building automation services for clients. Collaborating on projects while ensuring high customer satisfaction and technical solutions delivery.
About the role
- Service engineer supporting L1 team with technical knowledge at Wallbox. Engaging with clients, improving internal systems, and providing ongoing training and support to team members.
Responsibilities
- Support the L1 Service level with technical knowledge
- Monitoring service team ticket, L1 support and advise
- Share best practices and coach the team
- Constant improvement and maintaining of the internal system
- Identify locks that require follow-up or investigation
- Develop interdepartmental communication ways
- Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
- Direct the vision for continuous improvement of services with an emphasis on proactive planning
- Promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
- Product and process training, support with L1 onboarding
- Support key account partners on a daily basis
Requirements
- Embedded systems knowledge. Able to connect remotely to them and get the system locks
- Analytic vision
- Ticketing and reporting systems knowledge, Salesforce, Jira,...
- Incident Management
- Excellent interpersonal skills
- Good practice management for quality of service delivery
- Availability to travel based on business needs
- Experience dealing with clients
- Fluent English. Is a plus additional languages
Benefits
- First-class private health, dental, and life insurance after your first month at Wallbox
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Car discounts & special advantages if you choose an EV!
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high - potential individuals through strategic partnerships.
Technicien(ne) Support Niveau 1 et 2 pour le Groupe ilem en freelance. Assurer le support IT avec une intervention à distance et en proximité.
Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Field Service Technician handling on - site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Financial Advisory Support Analyst assisting financial advisors in client services while managing office workflows. You will support client meetings preparation and coordinate marketing events.
Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.