Onsite Senior Analyst, M&E Systems

Posted 3 days ago

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About the role

  • Senior Analyst ensuring efficiency and reliability of M&E systems at JetBlue. Troubleshooting issues, revising processes, and providing user training while documenting best practices.

Responsibilities

  • Diagnose and replicate M&E system issues
  • Escalate unresolved issues to the M&E admin after successful duplication
  • Review and revise processes within to improve efficiency and effectiveness
  • Document process changes and ensure alignment with organizational standards
  • Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
  • Ensure all changes are tested and validated before deployment to the production environment
  • Accurately classify all resolutions taken to resolve issues in the IT Ticket System
  • Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
  • Support training to end-users on new features, system changes, and best practices
  • Develop and update training materials and documents

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Three (3) years of related work experience
  • Experience in computer software and Microsoft Office suite
  • Able to work flexible hours
  • Comfortable with changing priorities on short notice
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company matching
  • Paid time off, including vacation and sick leave
  • Opportunities for professional development and training
  • Flexible work schedule

Job title

Senior Analyst, M&E Systems

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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