Senior Analyst ensuring efficiency and reliability of M&E systems at JetBlue. Troubleshooting issues, revising processes, and providing user training while documenting best practices.
Responsibilities
Diagnose and replicate M&E system issues
Escalate unresolved issues to the M&E admin after successful duplication
Review and revise processes within to improve efficiency and effectiveness
Document process changes and ensure alignment with organizational standards
Conduct thorough testing for system upgrades, bug fixes, configuration changes, and enhancements
Ensure all changes are tested and validated before deployment to the production environment
Accurately classify all resolutions taken to resolve issues in the IT Ticket System
Maintain detailed records of issues and resolutions to facilitate future troubleshooting and knowledge-sharing
Support training to end-users on new features, system changes, and best practices
Develop and update training materials and documents
Requirements
High School Diploma or General Education Development (GED) Diploma
Three (3) years of related work experience
Experience in computer software and Microsoft Office suite
Able to work flexible hours
Comfortable with changing priorities on short notice
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off, including vacation and sick leave
Opportunities for professional development and training
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