IT Customer Consultant in Duisburg managing customer support and service requests. Focusing on cross - selling opportunities and coordinating with technical departments in a hybrid work setting.
About the role
- Outbound Sales Representative driving customer acquisition for Wackler Group in Munich. Engaging with clients and managing leads, fostering long-term customer relationships.
Responsibilities
- Acquisition of new accounts: Proactively approaching prospective customers and key accounts, including scheduling appointments for field sales
- Lead handling & customer needs analysis: Qualifying and prioritizing incoming leads through targeted needs assessments for the sales process
- Customer communication: Advising on products and services, handling inquiries via phone, email and chat, and maintaining long-term customer relationships
- CRM and data maintenance: Maintaining and updating customer master data in the CRM system, monitoring follow-ups and sales stages
- Reporting & analysis: Preparing regular reports on pipeline and sales activities, analyzing metrics and deriving improvement measures
Requirements
- Completed commercial/vocational training or equivalent qualification
- Experience in sales, customer service, or telemarketing
- Strong affinity for technical products such as robotics, AI or IoT
- Confident use of presentation tools (e.g., PowerPoint) and CRM systems
- Excellent communication skills, strong organizational ability and team orientation
Benefits
- Permanent employment contract with a financially stable company that has a long tradition and a clear focus on sustainability
- 30 days of vacation for your recovery
- Personal onboarding with an experienced mentor by your side
- Modern, mobile equipment (laptop) for efficient work
- Attractive pay complemented by a variety of benefits such as JobRad, Wellpass and regular employee events
- Comprehensive offerings as part of occupational health management to promote your health and well-being
- Individual training opportunities through our in-house Wackler Academy
- Recognized as a kununu TOP Company continuously since 2022 to date
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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