Accounts Sales Manager managing new client relationships and driving sales for a payments company. Overseeing business development opportunities and client relations in a hybrid work environment.
About the role
- Assistant Consumer Sales Associate at TDCX performing outbound calls to update consumers on promotions and handling inquiries. Providing excellent customer service through various communication channels.
Responsibilities
- Perform outbound calls to promote or to update consumers on promotions, marketing activities that includes club membership
- Meet the Key Performance Indicators (KPIs) set forth by the Company
- Attend and to meet all the key responsibilities within the required turnaround time set forth by the Company
- Capture and update the right information provided and obtained from consumers onto the system always
- Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat
- Perform general enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field
- Preferably with 2 years of working experience in relevant field is ideal for this position
- However, fresh graduates are encouraged to apply
- Possesses a strong attention to detail
- Ability to work with a flexible schedule, including shifts when and as required
- Ability to manage time efficiently as well as the motivation to exceed expectations
- Possesses excellent telephone etiquette and the ability to provide excellent service to customers
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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