Account Executive responsible for expanding key accounts and acquiring new business in hospitality at 365 Retail Markets. Utilizing solution - based selling to close deals with clients in the hospitality sector.
About the role
- Account Director achieving ARR growth through renewals and upsells in the B2B SaaS sector. Traveling within the UK to close opportunities and nurture customer relationships.
Responsibilities
- Own and deliver a revenue quota, increasing ARR through timely renewals and strategic upsell opportunities across your portfolio
- Travel the UK working with on customer sites to close existing opportunities and identify new revenue opportunities
- Responsible for the renewals of existing platform use & will engage with Vyn CS team to ensure full utilisation, expanding adoption of workflows, use cases and best practices.
- Be responsible for cold calling (or gaining referrals) into new business units.
- Grow our ecosystem within each customer, nurturing champions, cross-functional engagement, and wider product utilisation.
- Continuously update the Blue & Gold sheets for the accounts as relationships & deals progress and support long term growth.
- Manage & arrange the Business Unit QBRs & lead on meeting agenda that demonstrates business value, align goals and identify future expansion opportunities
- Work alongside the Sector VP who supports in setting strategic direction, Product Services lead who leads on Solution Design & CS who manage & improve ongoing usage.
- Attend site visit & testing days (Vyn fund PPE requirements) and industry events
- Drive customer advocacy, securing references, testimonials, and customer stories in partnership with Marketing.
Requirements
- Proven experience in B2B SaaS account management, customer success, or a similar revenue-linked role, ideally with clients who use field agents or contractors in the physical world (think utilities, gas, energy, telecoms).
- A strong track record of renewals, upsells, and driving expansion within an existing customer base.
- A structured, strategic approach to account planning, including familiarity with Gold/Blue Sheets, MEDDIC, or similar frameworks.
- Exceptional relationship-building skills, with the ability to earn trust, influence stakeholders, and operate as a strategic partner.
- The confidence and commercial acumen to own a quota, forecast accurately, and prioritise opportunities based on impact.
- A proactive, curious mindset and the ability to work cross-functionally with Product, Marketing, and Engineering teams.
- High integrity and a customer-first approach, aligned with our values of Simplicity, Velocity, Mutuality, and Trust.
Benefits
- Equal opportunity employer
- Creating a workplace where everyone feels empowered to bring their authentic selves
- Celebrating diversity in all forms
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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