IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- IT Technician at CM Labs providing first-line support for IT equipment and user requests. Managing hardware setups and assisting with software updates in a hybrid work environment.
Responsibilities
- Provide first-line technical support (in person, by phone and via the ticketing system) for desktops, laptops, peripherals and software.
- Install, configure and maintain Windows/Mac laptops, docking stations and mobile devices.
- Assist with account management and access control (Active Directory, Microsoft 365, VPN, etc.).
- Help users troubleshoot basic network connectivity issues (wired/wireless, printers, VPN).
- Track and resolve IT support tickets according to defined SLAs.
- Prepare and deploy equipment for new hires, including imaging and onboarding.
- Maintain IT inventory (laptops, monitors, docking stations, accessories).
- Escalate complex issues to senior IT staff when necessary.
- Contribute to IT documentation (knowledge base, procedures).
- Participate in remote client software updates.
Requirements
- College diploma or certification in IT (or equivalent hands-on experience).
- 1 to 2 years of experience in technical support or help desk (internships considered).
- Basic knowledge of Windows and macOS environments.
- Familiarity with Microsoft 365, Teams and Outlook.
- Understanding of basic networking concepts (IP, DNS, Wi‑Fi, VPN).
- Excellent troubleshooting and problem‑solving skills.
- Strong communication skills and customer service orientation.
- Ability to prioritize tasks and work independently with minimal supervision.
- Bilingual in French and English required.
Benefits
- Comprehensive insurance and health coverage: peace of mind with extensive coverage, including travel and life insurance.
- Retirement plan: contribute to your future with a group RRSP and employer contributions.
- Work-life balance: flexible hours and hybrid work to support work-life integration.
- Paid time off: generous policy including vacation, personal days, statutory holidays and an extra week during the holidays.
- Volunteer day: one paid day to participate in a community activity.
- Summer Fridays: early-afternoon leave in July and August, subject to workload.
- Employee discounts: exclusive savings on transportation and select hotels.
- Company events: BBQs, parties and social activities.
- Office snacks: fruit, snacks, coffee and tea available.
- Free gym membership: access to a nearby fitness centre, including classes and equipment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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