Contact Center Specialist providing customer support and processing transactions for Self - Help members. Managing inquiries via phone, email, and online tools with a strong commitment to service excellence.
About the role
- Contact Center Trainer at Volton Hellenic Energy enhancing training programs for customer service teams. Designing materials and conducting training sessions to empower staff.
Responsibilities
- Design, create, and continuously improve training material for Customer Experience Division
- Develop new training & development content to support customer facing processes
- Conduct induction as well as upskill training to support the performance management operating model
- Provide refresh trainings through hands on or classroom sessions and close performance gaps
- Develop online training courses and learning experiences through our LMS platform
Requirements
- Bachelor’s degree in Education, Business Administration, or related fields
- At least 3 years of proven experience in a similar role
- Proficient in MS Office, particularly PowerPoint
- A methodical, results-driven approach to training delivery and evaluation
- Excellent presentation skills
- A customer-centric and positive attitude
- Excellent communication skills, with fluency in both English and Greek
Benefits
- A competitive fixed salary package aligned with your experience and expectations
- Hybrid working model
- Private insurance, corporate benefits and perks
- Continuous training and professional development
- Excellent professional environment
- Modern and productive working facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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