Network Operations Engineer responsible for monitoring network health and resolving incidents at Atos. Collaborating with teams using tools to manage network performance.
About the role
- Network Operations Engineer at Vodafone India responsible for monitoring customer networks and diagnosing faults. Ensuring quality procedures and adherence to SLA agreements.
Responsibilities
- Proactively monitor customer networks to identify fault occurrences.
- Acknowledge, check, and respond to customer fault reports.
- Perform timely and accurate diagnostics, ensuring fault clearance wherever possible.
- Ensure accurate ticket detail entry and updates for all fault reports.
- Ensure technical and managerial escalation completed to defined timescales.
- Test and liaise with customers and other internal or external agencies and third parties.
- Ensure overall adherence to quality procedures and working processes.
- Ensure awareness of SLA agreements and perform all ticket actions in timescales to support SLA success.
- Identify and agree cover wherever possible for planned absences.
- Proactively identify self-development needs.
- Actively support team members in day-to-day operations.
- Assess the fault tickets correctly based on the information available and contact customer/service desk for more details.
- Carry out initial diagnostics on service, identify understand & resolve incidents/alarms within pre-defined technical or time-based criteria across the end-to-end service.
- Manage reactive incidents accordingly, either to resolution or passing to 1st Line.
- Ability to monitor & carry out 1st line diagnostics & fix on multiple IP& Data technologies.
Requirements
- Educational qualification must be BE/B.Tech engineer.
- Ability to work 24/7 rotation shift.
- Sound knowledge on routing, switching, routing protocols must have.
- CCNA level network understanding/knowledge required, CCNA certified preferred.
Benefits
- 8 days’ work from office is mandatory in a month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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