About the role

  • Service Designer at Vodafone leading design and delivery of end-to-end experiences for products and services through collaboration with cross-functional teams.

Responsibilities

  • Define service design for products, services, or propositions within agile NPD teams, ensuring stakeholder input and approval.
  • Capture and communicate network, service, and operational support requirements in line with company standards.
  • Drive adoption of automation and digitisation within product development processes.
  • Review ARIS process flows with operations to identify and resolve issues.
  • Manage end-to-end design adoption and delivery of services into markets, ensuring readiness for service and operational support.
  • Oversee service transition to in-life operational teams and enable continuous service improvement activities.

Requirements

  • Proven experience delivering service designs across multi-disciplinary areas in large telecom or IT environments.
  • Ability to understand and communicate across diverse disciplines such as sales, order management, provisioning, assurance, billing, and operations.
  • Skilled in process mapping, improvement, and reengineering, with ARIS L3 process design expertise.
  • Strong knowledge of telecom processes and TM Forum Frameworx.
  • Exceptional stakeholder management and communication skills.
  • Preferred qualifications: Agile certification.
  • Six Sigma.
  • ITIL Foundation.
  • ARIS Designer Process experience.

Benefits

  • Opportunity to work on cutting-edge service design projects impacting global markets.
  • Exposure to agile methodologies and digital transformation initiatives.
  • Collaborative work environment with cross-functional teams across multiple geographies.
  • Career growth through continuous learning and development programmes.

Job title

Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

OnsiteIndia

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