Service Delivery Manager leading IT support team for a tech house empowering businesses in engineering. Focusing on IT service delivery, operational excellence, and stakeholder coordination.
About the role
- Strategic Operations Leader partnering with CEO to drive business strategy and operational excellence. Leading cross-functional initiatives and refining processes in a high-growth startup environment.
Responsibilities
- Serve as a strategic thought partner to the CEO, helping evaluate priorities, identify operational gaps, and drive alignment across teams
- Lead cross-functional initiatives that accelerate business performance—GTM optimization, resource planning, org design, OKR development, and operational cadence
- Partner closely with Finance on budget planning, forecasting, scenario modeling, and unit economics
- Build and refine scalable systems, processes, and workflows across the company
- Develop dashboards, performance metrics, and decision frameworks that help leadership allocate resources effectively
- Own special projects that require structured problem solving, cross-functional leadership, and high-context decision-making
- Support the CEO in preparing materials for board meetings, fundraising, strategic planning, and partner communications
- Identify operational risks, create mitigation plans, and ensure teams stay focused on highest-impact work
Requirements
- 5–10 years of experience in strategic operations, business operations, FP&A, management consulting, finance, or a similar analytical/strategic role.
- Experience in a high-growth startup (Series A–C ideal), with exposure to scaling teams, implementing processes, and driving operational discipline
- Strong understanding of financial modeling, budgeting, forecasting, SaaS metrics, and business performance analysis
- Comfortable partnering directly with founders and executives; able to influence without authority
- Excellent communication skills, with the ability to translate complex information into clear, actionable insights
- A builder mindset—excited to create structure, define processes, and improve systems in an environment where not everything is in place yet
- High bias toward action, ownership, and follow-through
- Comfort with ambiguity and context-switching; thrives in a fast-paced, evolving environment
- Bonus: experience with AI, enterprise SaaS, product-led growth, or working in design- or engineering-centric organizations
Benefits
- 100% employer sponsored medical care for employees, 25% towards dependents
- Dental, Vision and Mental Health Care
- Equity
- Flexible PTO
- 401(k) with payroll match
- Generous annual Learning & Development allowance
- Paid parental leave
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