Analista de Processos at Cresol focusing on technology impact evaluation and structured change management plans. Collaborating with stakeholders through comprehensive communication strategies and performance monitoring.
About the role
- Integrante da equipe de Sustentação de TI como Analista de Desenvolvimento Sênior, focando em soluções e suporte a sistemas críticos na Vivo.
Responsibilities
- Develop workaround solutions for bugs.
- Develop automations for repetitive tasks.
- Develop tools and code to fix business-critical issues.
- Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana)
- Attend meetings to gather and understand customer pain points.
- Support teams with area/service metrics.
- Act as a point of reference to address issues and seek solutions with the operation's technical teams.
- Provide reports and metrics on service performance.
- Perform performance troubleshooting, proposing optimizations and systemic improvement opportunities;
- Analyze and monitor systems to accelerate problem identification and minimize customer impact;
- Conduct root cause analysis for permanent resolution (PRB handling);
- Manage, control, and follow up incidents related to the area;
- Implement improvements and create large-scale solutions to remediate technical liabilities;
- Participate in technical meetings;
- Provide support to client areas (environment analysis with a business emphasis);
- Understand system integrations;
- Understand systems functionally, with a view of business rules;
- Map processes and propose improvement solutions to support business needs.
Requirements
- Bachelor's degree preferred in Systems Analysis, Computer Science, Information Systems, or related fields;
- Strong experience in Java (Java 8+), including:
- Object-oriented programming
- Collections, Streams, and coding best practices
- Integration with REST APIs
- Frameworks such as Spring Boot, Spring Data, and Spring MVC
- Practical experience with Python, including:
- Development of scripts and services
- Data manipulation
- Familiarity with frameworks (Flask or FastAPI desirable)
- Knowledge of developing dashboards or data collection in tools such as ELK, ServiceNow, Power BI, Datadog, Grafana
- Service Owner mindset/profile
- Requirements analysis (gathering and understanding requirements with the PO)
- Communication and interfacing between teams;
- Required knowledge: DML and DDL (SQL Server and Oracle), PL/SQL;
- Experience with performance analysis/troubleshooting and system monitoring.
Benefits
- Choose the benefits that best suit you and your dependents on a digital platform with categories including gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical care, dental care, and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo 5G!
- An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
- Eligible to receive an annual Bonus or PPR (Profit Participation Program);
- Plan your future through a private pension plan;
- Have children? You will be entitled to a subsidy to help with school, daycare, or nanny expenses;
- Work in an environment that respects your personality, dress style, and individuality, allowing you to be authentic. #BeYou
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help make a difference in the world;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional, and social wellbeing! We have #VivoWellbeing, which encourages healthy habits and better quality of life. Available services include consultations with nutritionists, psychologists, social workers, telemedicine, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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