Senior Media Analyst implementing digital campaigns for WMS and I - CHERRY. Responsible for managing performance, KPIs, and client relationships.
About the role
- Analista de Retenção Farming ensuring customer retention for clients at Stone by providing solutions and support in São Paulo. Responsible for identifying upsell and cross-sell opportunities.
Responsibilities
- Serve clients.
- Identify opportunities and solution needs for the client's business, generating value.
- Respond to customer requests and identify opportunities for upsell, cross-sell, negotiations and new business avenues to drive sales.
- Identify potential issues clients may face and act to improve their performance.
- Communicate with Product, Risk and Support teams to resolve issues, enable sales and implement new solutions.
Requirements
- Results- and goal-oriented.
- Analytical skills.
- Excellent communication and interpersonal skills.
- Proactivity and resilience to solve problems and suggest improvements.
- Organizational skills to manage your tasks and customer pipeline.
- Previous experience in the commercial/sales area.
- Basic knowledge of Excel.
Benefits
- Health and dental insurance
- Vitta Digital Hospital: access to a multidisciplinary medical team, therapists and a 24/7 healthcare team for quick, convenient care
- Meal and/or food allowance (Sodexo)
- Gympass
- Childcare assistance — for children up to 5 years and 11 months
- Life insurance
- Transportation voucher
- SESC partnership
- Fixed salary
- Variable compensation (for some roles)
- Education benefit — internal platform with access to books, podcasts, training and video lessons for self-development (Studa and StoneCo Library)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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