GMP Facility Operations Manager overseeing facility operations and ensuring Good Manufacturing Practices at Emory University. Responsible for equipment maintenance, cleaning services, and compliance with safety protocols and regulatory standards.
About the role
- Head of Financial Crime Operations managing FinCrime strategies at Vivid, a FinTech company. Leading operational teams and developing scalable frameworks for compliance and performance.
Responsibilities
- Own and scale our entire FinCrime Operations
- Provide strategic and operational leadership for the end-to-end FinCrime Operations organization (L1, L2, QA, Training)
- Design, implement, and maintain a robust, scalable operational framework with clear ownership, standardized processes, and global consistency
- Recruit, mentor, and coach Team Leads and Managers, strengthening leadership capabilities and accountability across the entire function
- Ensure all teams operate in strict adherence to internal standards, procedures, and regulatory requirements
- Guarantee consistent day-to-day operational excellence, ensuring delivery against strict Service Level Agreements (SLAs), quality benchmarks, and productivity targets
- Lead data-driven initiatives to mitigate errors, enhance accuracy and maximize processing efficiency
- Establish comprehensive systems and tooling for associate onboarding, specialized training, data-driven quality monitoring, and formal performance management
- Own headcount planning, budgeting, and financial allocation across all FinCrime operational resources
- Oversee effective resource planning and collaborate closely with Vendor Management on external capacity needs, ensuring adequate coverage and utilization
- Proactively identify control gaps, process inefficiencies, and operational risks, driving structured remediation and the implementation of FinCrime best practices
Requirements
- 7+ years of senior operational leadership experience, preferably within high-volume environments such as Fintech, Banking, Financial Services, or complex BPO/back-office operations.
- Demonstrated success managing multi-layered teams and leading other leaders, with direct accountability for organizations of 100+ FTE (internal and external).
- Proven ability to build, transform, or stabilize operational organizations, set up control systems, and scale teams through multiple leadership levels in a hyper-growth setting.
- Deep expertise in operational methodologies (e.g., Six Sigma thinking), performance metrics, capacity planning, and operational analytics.
- Demonstrated structured, decisive, and results-oriented leadership, with a strong ability to stabilize chaotic environments and define clear, efficient workflows.
- As a plus: Hands-on experience in FinCrime/AML/KYC operations is a significant advantage.
- Prior experience working with or managing outsourced vendor teams.
- Experience supporting operations related to Small and Medium-sized Business (SMB) clients or workflows.
- Bachelor's or Master's degree in Business Administration, Operations Management, Finance, or a related field.
Benefits
- Participation in our Stock Options Program
- Real growth prospects
- Significant responsibility
- Immediate impact from day one
- Enhance your expertise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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