Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
About the role
- Customer Care Specialist at Vivid providing user experience support through chat and email. Collaborating to improve products and gathering customer feedback in a hybrid setup.
Responsibilities
- Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English.
- Being our customers' voice by sharing their feedback and reporting their issues.
- Collaborating with our different teams and having direct impact to improve our Product.
- Representing Vivid Money and building a trustworthy relationship with our customers.
Requirements
- Unlimited desire to help customers and do everything possible to resolve their requests.
- Passion to build better customer service.
- Experience in customer support or work with customers.
- Native or fluent in English.
- Knowledge of other European languages is a plus.
- Very good command of MS Office and G-Suite.
- Experience with regulatory and government requests, customer's claims are an advantage.
- Financial or investment background is also a plus.
Benefits
- Opportunity to participate in the creation of a new and innovative company.
- Great working atmosphere in a motivated and dynamic team.
- Opportunities to learn and grow together with the company.
- Learning budget for furthering your growth.
- Vivid Prime subscription for free!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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