Business Analyst at Schaeffler, a dynamic global technology company. Collaborating with stakeholders, optimizing processes, and supporting Salesforce implementation.
About the role
- Salesforce Business Analyst at Vitrolife Group optimizing customer care processes with Salesforce configuration and user training. Collaborating internationally to standardize service delivery through Service Cloud.
Responsibilities
- Stakeholder Collaboration & Process Design: Partner with stakeholders and BPOs to understand needs and support the design of scalable, standardized processes.
- Requirements & Functional Translation: Support backlog refinement by translating requirements into user stories and ensuring readiness for development.
- Implementation & Configuration: Promote standardization by leveraging out-of-the-box capabilities and best practices.
- Delivery Support & Deployment: Support the delivery process by ensuring requirements clarity, testing readiness, and alignment with DPO and Tech Leads.
- Continuous Improvement & User Support: Train and support users, support adoption of standardized processes, and turn insights into improvements.
Requirements
- Relevant degree or equivalent experience
- 3-5 years of experience working with Salesforce, with focus on Core Clouds
- Hands-on experience with Salesforce configuration (e.g. flows, case management, automation, validation rules)
- Experience in Service Cloud
- Experience driving rollouts, user training, and adoption
- Salesforce Administrator or Service Cloud Certification
- Experience collaborating with business stakeholders in an international environment
- Strong analytical mindset and understanding of business processes
- Excellent communication and stakeholder management skills
- Fluent English (written and verbal).
Benefits
- Competitive compensation package, including medical insurance and flexible benefits.
- Discounts on our platform and gym memberships.
- Job stability in a growing and innovative company within healthcare and genetic services.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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