Client Services Representative at CFA Institute providing support to global candidates and members across various communication channels. Troubleshooting issues and ensuring high customer satisfaction during mid - shift hours.
About the role
- Join Vistra as a Senior 2-Client Services responsible for KYC/AML checks in Mauritius. Collaborate with clients and ensure compliance with company policies.
Responsibilities
- Complete timely on-boarding/reviews of clients/investors by performing KYC/AML checks as applicable in accordance with policies and procedures in place
- Liaise with clients/front office/compliance as part of the KYC process
- Maintain positive and productive working relationships with internal and external clients
- Assist in preparing monthly statistics/KPIs for Senior Management
- Comply with company policies and procedures and adherence with relevant administration procedure manuals
- Participate in ad hoc projects or matters
Requirements
- At least 3-5 years’ relevant work experience performing AML/KYC checks/reviews in the offshore sector
- Must be able to easily grasp and comprehend AML risks and develop tailored KYC searches accordingly
- Good communication and organisational skills to meet tight deadlines
- Proactive and flexible with a client-oriented attitude
- Excellent MS office skills (Word, Excel and Outlook)
- Capability to multi-task and work under tight deadlines
- Have a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
- Ability to solve problems and work independently and as a member of a team
- Able to work flexible hours to meet operational needs when required
Benefits
- Medical Scheme
- Sponsored ACCA and ICSA
- Study/Examination Leave
- Pension Scheme
- Group Personal Accident, Death & Disability Cover
- Excellent job exposure and career prospects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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