Client Services Manager leading Tier 1/Tier 2 support teams for NetVendor. Responsible for customer service delivery, team performance, and process improvement.
About the role
- Client Service Manager at gocomo responsible for B2B account management and relationship building. Driving growth and fostering client partnerships in the digital marketing space.
Responsibilities
- Holistic management and strategic development of our accounts
- Establish, maintain and expand relationships with relevant stakeholders at decision-maker level – specialist departments, procurement and management
- Lead and moderate kick-offs, QBRs (Quarterly Business Reviews) and regular client meetings
- Identify growth, cross-selling and innovation opportunities within existing accounts
- Early detection of project challenges and close collaboration with Operations and internal teams
- Develop and implement tailored expansion and customer success strategies
Requirements
- Several years of proven experience in B2B Account Management, ideally in a digital marketing or agency environment
- Confident, professional presence at decision-maker level with strong presentation and consulting skills
- Strategic and entrepreneurial mindset with a keen sense for profitability, client retention and growth potential
- Solid understanding of social media, platform mechanics and performance-based KPIs
- Excellent communication skills, high social competence and a strong team- and service-oriented approach
- Structured, independent working style with a solution-focused mindset
- Very good German and English skills, both written and spoken
- Active network of marketing decision-makers in relevant industries
- Experience with HubSpot or similar CRM systems
Benefits
- Attractive salary & flexible working – hybrid model with workation options and flexible hours to help you balance work and life
- Top equipment – we provide state-of-the-art technology so you can work efficiently
- Open company culture & development opportunities – we foster a transparent feedback culture and offer space for personal and professional growth
- Legendary team events & offsites – from after-work get-togethers and team retreats to large offsites, we celebrate successes and strengthen team spirit
- Individual benefits of choice – choose between a mobility or health budget according to your needs
- Company pension scheme (bAV) – we support you in planning for your future
- Dog-friendly office in the heart of Berlin – your four-legged friend is welcome and will enjoy meeting new office buddies
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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