Client Care Specialist at West Coast Pet Memorial providing quality customer service and product assistance. Responsible for ensuring client needs are met via various communication methods.
QS
Hybrid Client Services Specialist – Mat Cover, 6 Months
Posted 4 days ago
About the role
- Client Services Specialist providing end-to-end advertiser support and maintaining strong client relationships at QS in Singapore. Role involves stakeholder engagement, documentation, and content management.
Responsibilities
- Provide end-to-end support for advertisers, including collecting and consulting on promotional materials, providing feedback on performance for publications, summits, Top Universities and Top MBA
- Manage and maintain advertiser platforms as well as manage performance of publications, conferences and other QS platforms
- Keep records and documentation of client interactions
- Develop and identify efficiencies across QS activities and platforms
- Maintain stakeholder engagement and communication internally and externally of QS, including the regional and overarching GACs and QS departments, as well as other interest groups
- Maintain communication throughout the content planning process to identify the content structure and organizational goals mapped to overall event themes, and to retain QS’ currency in the higher education sector
- Develop and produce strategic documentation, such as terms of references, standard operating procedures and action plans, to maintain currency of QS activities
- Create monthly and quarterly departmental reports to determine success of activities
- Identify content needs and manage content development process for all activities, such as events, editorial, marketing and promotional, providing project management, production timelines, and rhythm of business among content stakeholders
- Measure results (evaluations, attendance, feedback) on all content and communicate findings back to key stakeholders. Modify processes to adopt best practices and incorporate feedback as appropriate
- Assist the Editor & Program Designer in the development, creation, implementation and proofing of publications, and ensure all content aligns with editorial direction
- Assist the Editor & Program Designer in implementation of editorial direction, liaise with internal stakeholders to communicate changes and updates
- Engage and liaise with editorial and program contributors to ensure accuracy of content where appropriate
- Regular and ongoing review of online content to ensure currency and accuracy.
Requirements
- Excellent English, both written and verbal
- Additional languages may be an asset
- Exposure to or an interest in higher education and universities
- A proven track record in the delivery of personal and team targets
- Excellent research capabilities
- Strong attention to detail
- Excellent communication and collaborative skills
Benefits
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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