Client Services Representative managing relationships for TPA and Non - TPA clients in FinTech. Ensuring smooth transitions for retirement plans while fostering business growth and client retention.
QS
Hybrid Client Services Specialist – Mat Cover, 6 Months
Posted last month
About the role
- Client Services Specialist providing end-to-end advertiser support and maintaining strong client relationships at QS in Singapore. Role involves stakeholder engagement, documentation, and content management.
Responsibilities
- Provide end-to-end support for advertisers, including collecting and consulting on promotional materials, providing feedback on performance for publications, summits, Top Universities and Top MBA
- Manage and maintain advertiser platforms as well as manage performance of publications, conferences and other QS platforms
- Keep records and documentation of client interactions
- Develop and identify efficiencies across QS activities and platforms
- Maintain stakeholder engagement and communication internally and externally of QS, including the regional and overarching GACs and QS departments, as well as other interest groups
- Maintain communication throughout the content planning process to identify the content structure and organizational goals mapped to overall event themes, and to retain QS’ currency in the higher education sector
- Develop and produce strategic documentation, such as terms of references, standard operating procedures and action plans, to maintain currency of QS activities
- Create monthly and quarterly departmental reports to determine success of activities
- Identify content needs and manage content development process for all activities, such as events, editorial, marketing and promotional, providing project management, production timelines, and rhythm of business among content stakeholders
- Measure results (evaluations, attendance, feedback) on all content and communicate findings back to key stakeholders. Modify processes to adopt best practices and incorporate feedback as appropriate
- Assist the Editor & Program Designer in the development, creation, implementation and proofing of publications, and ensure all content aligns with editorial direction
- Assist the Editor & Program Designer in implementation of editorial direction, liaise with internal stakeholders to communicate changes and updates
- Engage and liaise with editorial and program contributors to ensure accuracy of content where appropriate
- Regular and ongoing review of online content to ensure currency and accuracy.
Requirements
- Excellent English, both written and verbal
- Additional languages may be an asset
- Exposure to or an interest in higher education and universities
- A proven track record in the delivery of personal and team targets
- Excellent research capabilities
- Strong attention to detail
- Excellent communication and collaborative skills
Benefits
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Client Services Partner leading key club customer engagements and driving revenue growth. Responsible for account success and metrics while working in a hybrid model from Lake Mary, FL.
Client Support Executive role in Pensions team supporting client service and administrative tasks. Offering assistance in onboarding, engagement management, and client communications in a hybrid setup.
Client Support Executive Team Leader at Law Debenture managing a pensions team and transitioning to a client - focused model. Ensuring high standards and effective team coordination in client service delivery.
Travel & Client Services Executive coordinating travel and logistics for corporate events at Davy Group. Supporting Capital Markets team with logistics, administration, and stakeholder communication.
Lead Director, Client Services responsible for strategic leadership and operational excellence in Rebate Operations at CVS Health. Overseeing client service efforts and team management to ensure satisfaction and compliance.
Client Service Manager working with assigned Client Managers to maintain and grow existing Small Group business. Ensuring positive account relationships and effective communication with clients and internal teams.
Client Service Associate supporting high - net - worth clients by ensuring transaction completion and relationship management. Working within a centralized task queue to enhance client satisfaction and retention.
Client Service Representative at Ridge Lake Animal Hospital serving as the first point of contact for clients and their pets. Handling inquiries, payments, and client information management.
Team Leader managing KYC/AML processes at Vistra Global Services in Mauritius. Leading a team and ensuring compliance with policies and procedures in the onboarding process.