Tax Senior Associate focusing on private clients and accounting standards at CBIZ, providing tax and advisory services. Collaborating with team members on multiple engagement assignments.
QS
Hybrid Client Services Specialist – Mat Cover, 6 Months
Posted 3 months ago
About the role
- Client Services Specialist providing end-to-end advertiser support and maintaining strong client relationships at QS in Singapore. Role involves stakeholder engagement, documentation, and content management.
Responsibilities
- Provide end-to-end support for advertisers, including collecting and consulting on promotional materials, providing feedback on performance for publications, summits, Top Universities and Top MBA
- Manage and maintain advertiser platforms as well as manage performance of publications, conferences and other QS platforms
- Keep records and documentation of client interactions
- Develop and identify efficiencies across QS activities and platforms
- Maintain stakeholder engagement and communication internally and externally of QS, including the regional and overarching GACs and QS departments, as well as other interest groups
- Maintain communication throughout the content planning process to identify the content structure and organizational goals mapped to overall event themes, and to retain QS’ currency in the higher education sector
- Develop and produce strategic documentation, such as terms of references, standard operating procedures and action plans, to maintain currency of QS activities
- Create monthly and quarterly departmental reports to determine success of activities
- Identify content needs and manage content development process for all activities, such as events, editorial, marketing and promotional, providing project management, production timelines, and rhythm of business among content stakeholders
- Measure results (evaluations, attendance, feedback) on all content and communicate findings back to key stakeholders. Modify processes to adopt best practices and incorporate feedback as appropriate
- Assist the Editor & Program Designer in the development, creation, implementation and proofing of publications, and ensure all content aligns with editorial direction
- Assist the Editor & Program Designer in implementation of editorial direction, liaise with internal stakeholders to communicate changes and updates
- Engage and liaise with editorial and program contributors to ensure accuracy of content where appropriate
- Regular and ongoing review of online content to ensure currency and accuracy.
Requirements
- Excellent English, both written and verbal
- Additional languages may be an asset
- Exposure to or an interest in higher education and universities
- A proven track record in the delivery of personal and team targets
- Excellent research capabilities
- Strong attention to detail
- Excellent communication and collaborative skills
Benefits
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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