Hybrid Client Services Specialist – Mat Cover, 6 Months

at QS Quacquarelli Symonds

• Job title: Client Services Specialist – Mat Cover, 6 Months
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Singapore

About the role

• Client Services Specialist providing end-to-end advertiser support and maintaining strong client relationships at QS in Singapore. Role involves stakeholder engagement, documentation, and content management.

Responsibilities

• Provide end-to-end support for advertisers, including collecting and consulting on promotional materials, providing feedback on performance for publications, summits, Top Universities and Top MBA
• Manage and maintain advertiser platforms as well as manage performance of publications, conferences and other QS platforms
• Keep records and documentation of client interactions
• Develop and identify efficiencies across QS activities and platforms
• Maintain stakeholder engagement and communication internally and externally of QS, including the regional and overarching GACs and QS departments, as well as other interest groups
• Maintain communication throughout the content planning process to identify the content structure and organizational goals mapped to overall event themes, and to retain QS’ currency in the higher education sector
• Develop and produce strategic documentation, such as terms of references, standard operating procedures and action plans, to maintain currency of QS activities
• Create monthly and quarterly departmental reports to determine success of activities
• Identify content needs and manage content development process for all activities, such as events, editorial, marketing and promotional, providing project management, production timelines, and rhythm of business among content stakeholders
• Measure results (evaluations, attendance, feedback) on all content and communicate findings back to key stakeholders. Modify processes to adopt best practices and incorporate feedback as appropriate
• Assist the Editor & Program Designer in the development, creation, implementation and proofing of publications, and ensure all content aligns with editorial direction
• Assist the Editor & Program Designer in implementation of editorial direction, liaise with internal stakeholders to communicate changes and updates
• Engage and liaise with editorial and program contributors to ensure accuracy of content where appropriate
• Regular and ongoing review of online content to ensure currency and accuracy.

Requirements

• Excellent English, both written and verbal
• Additional languages may be an asset
• Exposure to or an interest in higher education and universities
• A proven track record in the delivery of personal and team targets
• Excellent research capabilities
• Strong attention to detail
• Excellent communication and collaborative skills

Benefits

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme