Restructuring Manager supporting insurance portfolios for Zurich Group. Involves identifying market trends, developing buyer relationships, and managing transaction processes with a focus on exit strategies.
About the role
- Support Manager leading the support team to resolve customer issues and enhance experience in a tech-driven environment. Focused on developing strategies for continuous improvement and collaboration.
Responsibilities
- Oversee daily operations of the support team
- Resolve customer issues efficiently and effectively
- Develop and implement support strategies, policies, and procedures
- Monitor daily operations for service levels and quality benchmarks
- Drive continuous improvement initiatives within the support function
Requirements
- Strong leadership and communication skills
- Deep understanding of company’s products and services
- Experience overseeing customer support operations
- Ability to develop and implement support strategies
- Proficiency in analyzing and reporting support metrics
- Capable of implementing process enhancements
- Ability to collaborate with various stakeholders
Benefits
- An inclusive environment to thrive
- Competitive salary reflecting performance
- Opportunities for professional development and growth
- Supportive and collaborative culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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