Senior Account Manager at Risk Strategies managing a portfolio of retirement plans with a strong focus on ERISA compliance. Collaborating with trustees and participants to ensure effective service delivery.
About the role
- Director overseeing execution and development of strategic global partnerships at Virtuoso, a luxury travel agency. Managing performance and engaging key partners across regions.
Responsibilities
- Manage a portfolio of selected Global & Regional Key Partners in region(s);
- Lead a team of account managers to achieve the sales strategy goals.
- Provide direction and assist in the development of the sales team while intentionally leveraging their effective use of sales skill training.
- Define partner growth and engagement objectives with Vertical Leaders and GMs globally.
- Lead strategic business planning sessions with account managers and global and regional preferred partners to establish measurable performance goals and define long-term objectives.
- Ensures regular reviews and coaching of team on Partner Briefs, specifically S.M.A.R.T objectives.
- Schedule in-market visits with account managers to review team member and partner performance.
- Operate as a locally embedded representative of Virtuoso, maintaining deep proximity to partner operations by conducting regular in-market visits, property/site validation, establishing relationship-building touchpoints, and ensuring Virtuoso has firsthand understanding of local partner priorities, partner product quality, and local market conditions.
- Lead and develop Account Managers as extensions of a global partnership system, ensuring commercial rigor, strategic thinking, and cross-functional collaboration.
- Ensure account managers deliver a seamless partner experience with a “One Virtuoso” mindset of shared ownership.
- Act as the internal advocate for assigned account managers, ensuring alignment across all Virtuoso functions (verticals, membership, product).
- Serve as a primary source of real-time market intelligence, including competitive dynamics, partner challenges and opportunities, emerging traveler and advisor trends, etc.
- Partner with Vertical Discipline leaders to design category-specific strategies, optimize partner programs, deliver expert-informed solutions.
- Coordinate cross-functional resources to ensure partners receive relevant expertise, timely execution, seamless partner experience.
- Accountable for maximizing partner ROI across all Virtuoso engagement channels to drive revenue growth, advisor activation, program/initiative performance, strategic alignment with partners.
- Identify and activate high-value advisor and agency communities aligned to partner objectives.
- Collaborate with Membership and Marketing to target the right audiences, drive conversion and engagement, and move beyond broad-based promotion to precision engagement strategies.
- Responsible for planning, tracking, and coordinating the delivery of sales KPIs from start to finish.
- Act as an escalation point for issues/questions from preferred partners.
- Deliver transparent and comprehensive reporting on success-driven metrics.
- Understand and stay current on travel trends, tourism, technology, operational best practices, Virtuoso’s diverse customers and Virtuoso’s competitive landscape.
- Support global and regional partner events as required.
Requirements
- Bachelor’s degree
- 7+ years’ experience
- Strong commercial acumen, including negotiation and revenue strategy expertise
- Proficiency in CRM platforms for tracking partner engagement
- Proven leadership experience, managing people and/or projects at a senior level
- Deep understanding of regional and global market trends in the luxury travel industry
- Strong analytical skills, with the ability to assess and deliver strategic data-driven decision-making
- Proficient in Microsoft Office Suite
- Innovation – Forward thinking, curious, & creative
- Marketplace Awareness – Current business trend knowledge
- Advanced Analytical Skills – Ability to collect and analyze complex information, problem-solve, and make informed decisions.
Benefits
- medical/dental/vision/life
- 401(k) savings plan
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