Manager of SME Account Management leading a team for dealer performance and growth. Empowering the team to drive commercial impact within a hybrid work environment.
About the role
- Account Manager responsible for onboarding and supporting GMP clients at Jellyfish, a global digital marketing agency. Collaborating with cross-functional teams to drive business outcomes.
Responsibilities
- Be the primary account lead for a portfolio of GMP clients, managing relationships and ensuring platform adoption.
- Guide clients through onboarding, implementation, and best practices for maximizing GMP capabilities.
- Collaborate with cross-functional teams, including Sales, Technical Support, and Product, to deliver a seamless client experience.
- Educate clients on new features, tools, and strategies to enhance their digital marketing performance.
- Monitor account performance, troubleshoot issues, and proactively address client needs.
- Support renewal and expansion efforts by identifying growth opportunities and ensuring continued client engagement.
Requirements
- 4 Years of experience in Partnerships, Growth or similar role.
- Experienced in client Relationship Management
- Understanding of ad tech, analytics, and digital marketing strategies.
- Experience managing multiple accounts and coordinate with internal partners.
- Ability to analyze data and provide actionable insights for optimization.
- Strong verbal and written communication skills for presenting solutions.
- Proactive approach to addressing client challenges.
Benefits
- You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
- Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
- Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
- Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
- Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
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