About the role

Account Manager managing a high-volume portfolio of dealer partners for Carwow, driving engagement and platform usage through strong communication and support.

Responsibilities

Manage a high-volume portfolio of smaller dealer partners, ensuring consistent engagement, retention and platform usage
Drive dealer activity through high-impact outbound communication, maintaining strong call and email volume while keeping conversations relevant and personalised
Deliver structured outreach using sales enablement tools (e.g. Groove or similar), following sequences, touchpoints and campaigns to scale engagement efficiently
Increase platform adoption by proactively supporting dealers with:
bidding behaviour and activity
onboarding and product understanding
usage of platform services (e.g. transport and other ancillary services)
Identify early signs of churn or disengagement and take swift action to protect revenue and activity levels
Upsell additional products and services where appropriate, tailoring the pitch to dealer needs and behaviour
Handle objections confidently and resolve issues quickly, escalating where necessary while maintaining dealer confidence in the platform
Use performance data to track dealer health, spot trends and prioritise accounts most in need of intervention
Maintain accurate CRM records, logging touchpoints, outcomes and next steps so portfolio management stays structured and scalable
Collaborate with the wider team to share insights from longtail dealers, feeding back common blockers, pain points and product opportunities

Strong communicator: confident, credible and persuasive over the phone; you can build rapport quickly and maintain professional momentum
Comfortable in a high volume outbound environment, motivated by activity targets and continuous improvement
Commercially driven: you care about results, performance and hitting targets, and you can connect activity to outcomes
Highly organised and efficient: able to prioritise a large workload and manage a high number of accounts without losing structure
Resilient and proactive: you stay positive under pressure, take ownership of problems and push through setbacks
Data aware and analytical: you’re confident using reports, dashboards and Excel/Sheets to spot patterns and define next steps
Curious and coachable: you want to develop in account management, seek feedback and continuously improve your approach
Experience with CRM and sales tools (e.g. Salesforce, Groove, or similar)
Knowledge of automotive, dealers or marketplaces is a plus — but not essential; attitude and execution matter more

💸 Competitive comp package
🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
📈 Employee-friendly share options
💰 Pension scheme via Royal London - up to 5% company contribution
❤️‍🩹 Vitality private healthcare insurance
💵 Life Assurance - 4x annual salary
💚 Monthly coaching sessions with Spill - our mental wellbeing partner
👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
🧒🏽 Bubble childcare support and discounted nanny fees for little ones
🏖️ 'Work from abroad for a month' annual scheme
🧠 Generous learning and development budget
🖥️ £500/€550 home office budget