Hybrid Key Account Lead

at PayJoy

• Job title: Key Account Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• Key Account Lead responsible for maintaining strong relationships with partners and driving profitability at PayJoy. Focused on customer satisfaction through strategic account management and collaboration.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

• Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
• Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
• Advanced Excel Knowledge and Google tools.
• Strong customer management skills with a proven track record of successful customer retention and growth.
• Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
• Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and fitness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk