Clerical support role providing administrative assistance to health services management team at Shared Health. Managing scheduling and employee profiles for the Provincial Travel Team.
About the role
- Medical Secretary providing secretarial and administrative support in a healthcare environment. Responsible for scheduling appointments, maintaining patient flow, and handling correspondence.
Responsibilities
- Provides secretarial and administrative support using knowledge of medical terminology and procedures in a hospital, clinic, or laboratory environment
- Compiles information for recording purposes and prepares reports
- Screens and directs telephone calls, schedules appointments, greets patients, visitors, and maintains patient flow
- Greets patients and other visitors
- Maintains patient flow
- Addresses and resolves routine inquiries
- Screens and handles any calls and/or correspondence for requests for materials, records, patient appointment, ensuring HIPPA guidelines are followed
- Sorts and distributes mail
- Performs general registration and billing, obtaining pre-certifications, verifying appropriate coding, insurance, co-pays, medical records, and referrals
- Acts as a liaison with Patient Accounting and/or Physician billing services as required to clarify billing and charge issues
- Produces, processes and maintains required documentation and reports such as productivity/utilization, medical records, customer surveys, audits, financial reports, staff certifications/licenses
- Schedules management appointments, meetings, conferences
- Prepares meeting minutes and memos
- May maintain calendars/itinerary for management personnel as requested
- Assists in orienting new office staff
- Participates in performance improvement initiatives
- Coordinates and maintains support personnel schedules
- May lead work of other clerical or administrative support personnel on a project basis, as assigned, or as necessary to ensure smooth office work flow
- Maintains office equipment (copier, fax, etc.)
- Ensures par levels of office supplies and maintains disposition of clinical materials as required by regulatory agencies
Requirements
- Proficiency in using computers (data entry, word processing, report production)
- Working knowledge of medical terminology
- Excellent communication skills (verbal-written-listening) in order to interact with patients, medical staff and other internal/external clientele
- Strong organizational skills ability to use sound judgment to prioritize duties
- Familiarity with department policies and procedures or ability to quickly learn and operate within those parameters
- One year experience in a medical setting preferred.
Benefits
- medical/prescription, dental and vision insurance
- health and dependent care flexible spending accounts
- 403(b) (401(k) subject to collective bargaining agreement)
- paid time off
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- colleague and dependent life insurance and supplemental life and AD&D insurance
- tuition assistance
- employee assistance program that includes free counseling sessions
Job title
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Location requirements
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