IT Specialist operating and maintaining IT systems and applications for MAHLE. Responsible for incident management and hardware support in Parma, Italy.
Responsibilities
Operate and maintain IT systems and applications in line with Standard Operating Procedures and Operations Manuals
Handle request fulfilment activities, including user access and account management
Support incident management to minimize service interruptions and ensure agreed OLA and SLA targets are met
Perform hardware replacements and support for end-user devices (PCs, printers, scanners, mobile phones, etc.)
Ensure Configuration Management Database (CMDB) information is accurate and kept up to date
Identify potential automation opportunities and actively support their implementation
Implement and maintain monitoring for IT infrastructure components and applications based on defined procedures
Support the change management process by executing approved changes on IT infrastructure and applications
Perform patch management activities and support the deployment of new releases
Analyze system failures, resolve issues, and restore services following incidents or breakdowns.
Requirements
High school diploma or technical education in IT or a related field
Minimum of 5 years of experience in an IT operations or similar role
Solid knowledge of Microsoft Windows operating systems
Basic understanding of networking concepts and TCP/IP protocols
Native Italian speaker with good English skills, sufficient to work with technical documentation (minimum B1 level).
Benefits
Exciting assignments and personalized support for your career
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