Customer Support Specialist handling IT - related customer inquiries and support calls for Virtua Health. Involves troubleshooting software and hardware, and maintaining technical documentation.
About the role
- Customer Care Specialist at Vilgain maintaining customer communication and handling inquiries. Fostering customer experience and working with cross-functional teams to improve service delivery.
Responsibilities
- Daily communication with customers via phone, e-mail, comments, reviews, and social media
- Handling questions related to orders, products, and purchasing
- Building an excellent customer experience
- Collecting and evaluating feedback to improve customer care
- Working with internal systems and order management
- Close cooperation with other teams
Requirements
- Native-level German
- Conversational-level English
- Experience in customer care is a plus
- Proactive and creative mindset
- Ability to communicate calmly and empathetically
- Teamwork and independent working skills
Benefits
- 5 weeks of vacation
- Monthly credits for shopping on our e-shop
- Multisport card
- Meal allowance
- Pension contribution
- Internal education and training
- Language courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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