Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Customer Care Specialist at Vilgain maintaining customer communication and handling inquiries. Fostering customer experience and working with cross-functional teams to improve service delivery.
Responsibilities
- Daily communication with customers via phone, e-mail, comments, reviews, and social media
- Handling questions related to orders, products, and purchasing
- Building an excellent customer experience
- Collecting and evaluating feedback to improve customer care
- Working with internal systems and order management
- Close cooperation with other teams
Requirements
- Native-level German
- Conversational-level English
- Experience in customer care is a plus
- Proactive and creative mindset
- Ability to communicate calmly and empathetically
- Teamwork and independent working skills
Benefits
- 5 weeks of vacation
- Monthly credits for shopping on our e-shop
- Multisport card
- Meal allowance
- Pension contribution
- Internal education and training
- Language courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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