Customer Experience Manager at Allpress leading a team to deliver excellent service and improve systems. Fostering relationships with wholesale customers while managing customer inquiries and solutions.
About the role
- Leader in Customer Support managing a team of 6 at Vaudoise Insurance. Focusing on seamless service delivery and supporting sales across multiple agencies in Switzerland.
Responsibilities
- You lead a team of 6 employees and hold overall responsibility for the General Agency's support organization
- You actively support sales, both for the internal field force and for agency brokers
- You take responsibility for the General Agency’s claims management and ensure efficient handling
- By participating in specialist and leadership seminars, you ensure that the knowledge and skills in your team remain up to date
Requirements
- You have several years of experience in the insurance industry and ideally hold a Swiss Federal Certificate or an insurance diploma
- You are a dynamic, forward-looking leader with several years of successful experience in a managerial position
- You are characterized by your ability to lead, coach, and continuously develop your team
- You are highly organized and maintain an overview and the necessary composure even in busy periods
Benefits
- A pleasant working environment in a cooperative organization that has been repeatedly recognized as a top employer
- Comprehensive employee benefits, including flexible work arrangements
- A dynamic and passionate team
- Employee well-being is the top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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