Customer Support Specialist in Zurich handling commission processes for agents and partners. Supporting the operational management of compensation and administrative tasks in a hybrid work environment.
VA
Hybrid Customer Support Representative – Leadership Development Prospect
Posted 3 months ago
About the role
- Kundensupport Mitarbeiter/in bei Vaudoise Versicherung, Fokus auf Kundenbetreuung und Unterstützung des Vertriebsteams. Geplante Entwicklung hin zur Führungsrolle innerhalb der Generalagentur.
Responsibilities
- Support for the sales team – You will work closely with our field advisors and ensure they receive optimal support.
- Preparation of quotes for both private individuals and corporate clients.
- Opening and handling of claims in the areas of property and financial loss insurance.
- Responsibility for the practical training of apprentices/trainees.
- Telephone customer service – You are the first point of contact for our insurance partners and their customers.
- Collaboration with specialist departments – You will work closely with internal experts to find the best solutions for our customers.
Requirements
- Completed vocational training in the insurance industry with experience in customer support at a multi-line insurer.
- Good knowledge of the insurance agency channel is an advantage.
- VBV intermediary qualification required.
- Further training in the insurance field is a plus – ideally you already have it or are willing to pursue it.
- Excellent written and spoken German.
- Sales- and customer-oriented.
- Ability to work independently and flexibility.
- Communicative and open personality.
- You are resilient, proactive and take initiative — perfect, you will be a great fit for our team.
Benefits
- Young, dynamic team – Join a motivated, collegial group.
- Broad scope of duties – Your role is varied and offers new challenges every day.
- Attractive benefits – from flexible working hours to exclusive employee discounts.
- A modern working environment – within a multi‑award‑winning company.
- Close collaboration with specialist departments – Benefit from direct exchange with our experts.
- Open feedback culture – Our managers are always receptive and support your professional development.
Job title
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