Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Support sales and customer management in a growing SaaS company focused on automotive control. Coordinate deal pipelines and customer onboarding tasks with a small team.
Responsibilities
- You coordinate and manage our deal pipeline in HubSpot
- You assist with scheduling, preparation and coordination of customer appointments (online & by phone)
- You prepare sales materials and presentations (templates provided)
- You ensure smooth back-office operations – from CRM maintenance to quote creation
- You provide organizational support to our existing customers and assist with onboarding and inquiries
- You work closely with management, support and the product team
Requirements
- Some experience in inside sales, customer service, or a commercial/administrative role
- You enjoy organizing and keep appointments and processes on track
- Confident use of digital tools (e.g., email, Excel; ideally a CRM such as HubSpot)
- Friendly, structured and reliable working style
- Good verbal and written communication skills
- No technical expertise required – we will provide thorough training!
- Optional: experience in the automotive industry or a software environment
Benefits
- A secure position in a growing software company with close customer focus
- A motivated, helpful team with short decision-making paths
- Remote work possible (2–3 days/week) or fully remote after onboarding
- Flexible working hours (part-time possible by arrangement)
- Modern tools and efficient processes – no paper shuffle
- Development opportunities in sales, support or project management
- Fair pay and respectful, equal-footed working culture
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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