Senior CX Analyst leading the evolution of customer journeys at BV bank. Ensuring simple and consistent experiences throughout the customer lifecycle from a digital perspective.
About the role
- Kundensupport-Mitarbeiter/in bei Vaudoise Versicherung, betreut Anliegen der Broker und Kunden. Verantwortlich für die telefonische Kundenbetreuung und die Abwicklung von Leistungsfällen.
Responsibilities
- Active collaboration with field sales staff
- Handling inquiries from our brokers
- Customer service by telephone and at the counter
- Opening claims and processing minor damage cases
- Support with remediation measures
Requirements
- Several years of insurance experience, preferably with VBV
- Strong customer orientation and a consistently friendly, helpful manner
- Excellent written and spoken German
- Ability to work independently and flexibly
- Structured and precise working style
- Calm and confident manner even in difficult situations
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers
- Numerous social benefits, including flexible work organization and various employee discounts
- A dynamic and passionate team
- Employee well-being as the top priority
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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