Hybrid Director, VQ Operations

at Vanderbilt University Medical Center

• Job title: Director, VQ Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Director, VQ Operations at Vanderbilt University developing analytical reports and managing technology solutions for DAR. Collaborating with staff and stakeholders to interpret business needs and enhance efficiencies.

Responsibilities

• Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools.
• Meet and collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals.
• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.
• Stay informed on new technology to assist in maximizing efficiencies and achieving departmental goals.
• Look beyond symptoms to uncover underlying causes of problems and identify ways to resolve them.
• Demonstrate a sense of ownership, focusing on and driving critical issues to closure.
• Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.
• Handle sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies.
• Work cooperatively with Development and Alumni Relations colleagues.
• Maintain strong and effective relationships with Vanderbilt faculty and staff external to DAR.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree is necessary
• 5 to 7 years of relevant experience is necessary
• Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsana, AI, GiveCampus, Mythos or similar tools
• Superior verbal and written communication skills are necessary
• Ability to exercise good judgment in the handling of confidential information
• Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications
• Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment
• The ability to apply sound judgment in all situations is required, as are excellent organizational skills with a meticulous attention to detail
• Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development