Operations Associate supporting patients and healthcare providers through prescription services coordination and documentation. Ensuring timely processing while maintaining compliance and a positive experience.
About the role
- Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
Responsibilities
- Define and execute the operational strategy for APAC, aligning with global objectives and regional growth plans.
- Drive scalability and efficiency across all operational processes.
- Ensure timely and high-quality installations and implementations of SaaS products to support revenue achievement.
- Collaborate with cross-functional teams to remove bottlenecks and improve delivery timelines.
- Develop and implement strategies to drive product adoption and customer engagement.
- Monitor usage metrics and proactively address adoption challenges.
- Oversee and manage the customer support function to ensure timely, effective, and high-quality resolution of customer inquiries and issues.
- Identify and implement process improvements to enhance operational efficiency and profitability.
- Build, mentor, and lead high-performing operational teams.
Requirements
- Proven experience in operational leadership within a SaaS or technology business.
- Strong understanding of SaaS delivery models, onboarding, and customer success principles.
- Demonstrated ability to manage complex projects and drive efficiency improvements.
- Excellent leadership, communication, and stakeholder management skills at a senior level.
- Strategic thinker with strong execution capability.
- Customer-centric mindset with a passion for delivering exceptional experiences.
- Analytical and data-driven approach to decision-making.
- Collaborative and adaptable in a fast-paced environment.
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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