Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Operations Associate supporting patients and healthcare providers through prescription services coordination and documentation. Ensuring timely processing while maintaining compliance and a positive experience.
Responsibilities
- Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
- Review assigned forms and documents for required information; flag missing or incomplete items.
- Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
- Record all outreach attempts, and communications in the Company’s CRM (Salesforce).
- Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
- Upload, categorize, and/or save digital files according to Company procedures.
- Prepare and send routine communications, using approved templates when applicable.
- Communicate professionally and in compliance with Company privacy standards and applicable regulations.
- Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships
Requirements
- Strong organizational and problem-solving skills with attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.
- Ability to handle sensitive information with discretion and professionalism
- Ability to learn quickly and adapt to the constantly shifting healthcare landscape
Benefits
- Meaningful, purpose driven work on a life-changing product
- Collaborative, supportive, smart and fun team
- Competitive compensation and benefits: Medical, dental, vision, disability, stock options, bonus potential, paid parental leave
- Generous paid time off: Vacation, sick and volunteer time off
- Flexible hybrid work environment: Work where and when you are most productive
- Downtown Portland, Maine office: Inviting office in the heart of the Old Port
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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