Partner Manager developing and evolving partner strategies at p36 with leaders like SAP and AWS. Building strategic alliances that drive growth and expanding market reach in enterprise technology.
About the role
- Customer Account Manager managing customer accounts, driving growth and retention at Origina. Collaborating with teams to enhance customer engagement and deliver value-driven solutions.
Responsibilities
- Manage and grow a portfolio of customer accounts in your assigned territory.
- Develop and execute tailored account plans to achieve revenue growth targets.
- Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition.
- Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
- Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
- Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
- Collaborate with the Territory Manager and Leadership on account planning and strategies.
- Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value.
- Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions.
- Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
- Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
- Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
- Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
- Serve as the primary contact for operational inquiries related to service delivery.
Requirements
- Minimum of 3+ years in a Customer Success, Account Management, or similar role.
- Proven track record of achieving and exceeding sales or retention targets.
- Experience in SaaS, IT services, or software solutions preferred.
- Bachelor’s degree in business, marketing, or a related field.
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- High-level Health, Dental, and Vision insurance
- STD and Life/AD&D cover
- 22 days PTO each year with additional days earned based on your tenure
- Additional 10 Federal/Regional holidays
- Generous Maternity & Paternity leave
- 4% 401k match
- $200 annual wellness benefit
- $1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful cause
- Employee Assistance Program
- Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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