Origin is the first comprehensive money management platform for the modern workforce.
We’re an integrated solution that helps your entire company manage compensation, benefits, and personal finances in a single place—side by side with financial professionals.
Our team is led by repeat founders and is backed by leading VC firms like Founders Fund, Felicis and General Catalyst.
We’re growing quickly and are looking for passionate people to join our global remote team.

Origin

Browse and apply for open jobs at Origin.

manager

Origin is a comprehensive financial management platform designed to help users track, invest, and protect their assets. With a focus on simplifying wealth-building, Origin provides a range of tools for budgeting, investing, estate planning, and financial guidance, including a network of Certified Financial Planners®. The platform offers features like net worth and spending tracking, AI-driven financial insights, and FDIC-insured cash accounts with competitive APY rates. Origin aims to make financial planning accessible and effective, helping users manage all aspects of their financial life in one place.

Origin is the first comprehensive money management platform for the modern workforce. We’re an integrated solution that helps your entire company manage compensation, benefits, and personal finances in a single place—side by side with financial professionals.

Our team is led by repeat founders and is backed by leading VC firms like Founders Fund, Felicis and General Catalyst. We’re growing quickly and are looking for passionate people to join our global remote team.

• Own and lead the end-to-end management of Major / Critical Incidents impacting customers, ensuring swift coordination, clear decision-making, and effective resolution.
• Act as the single point of command during major incidents, chairing incident calls and ensuring the right technical and service resources are engaged.
• Provide confident, professional, and transparent communication to senior customer stakeholders during high-impact incidents.
• Ensure accurate, timely, and audience-appropriate updates are delivered to customers, internal leadership, and executive stakeholders.
• Drive post-incident reviews, ensuring root cause analysis, lessons learned, and corrective actions are clearly documented and owned.
• Design, implement, and continuously improve Origina’s Critical Incident Management framework, processes, and playbooks.
• Lead operational readiness initiatives including incident simulations, tabletop exercises, and scenario planning with technical and service teams.
• Partner with Engineering, Service Delivery, and Customer teams to identify operational risks and resilience gaps before incidents occur.
• Ensure incident management processes scale effectively with Origina’s rapid growth and global customer footprint.
• Define and track key incident management metrics (e.g. MTTR, communication effectiveness, customer impact).

Critical Incident Manager

Critical Incident Manager at Origina managing major incidents for large enterprises. Ensuring operational readiness and engaging with C-level executives during critical situations in a hybrid role.

• The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer
• Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map
• Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors
• Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature
• Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood
• Coordinate fast, warm introductions between our teams and the customer teams
• Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer
• Ensure clarity on service scope and responsibilities
• Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides
• Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints
• Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed
• Validate that connections are made before handover
• Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan
• Capture lessons learned to continually improve the playbook

Service Manager – IRE

Service Manager at Origina managing the customer onboarding process for new enterprise clients. Ensuring positive engagement through stakeholder identification, workshops, and support post-signature.

accounts-payable

• Manage the Accounts Payable Ledger: Oversee the accounts payable ledger to ensure accuracy and compliance with company policies
• Reconcile Bank Accounts: Perform regular bank reconciliations to ensure all transactions are accurately recorded
• Respond to Ad Hoc Queries: Address and resolve any ad hoc queries related to accounts payable in a timely and efficient manner
• Vendor Onboarding: Manage the vendor onboarding process, ensuring all necessary documentation and approvals are obtained
• Maintain Credit Cards: Oversee the maintenance and reconciliation of company credit cards
• Pay Suppliers: Ensure timely and accurate payment of suppliers, maintaining good relationships and negotiating favourable terms when possible

Accounts Payable Lead

Accounts Payable Lead overseeing finance operations and vendor management at Origina, a leading software maintenance company. Ensuring accuracy and compliance in accounts payable processes.

sales

• Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
• Develop and deliver detailed presentations showing the value and delivery of Origina support.
• Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
• Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
• Build and maintain trusted advisor relationships with client application and platform owners.
• Support the sales team by resolving complex technical and contractual queries.
• Ensure seamless collaboration between operational teams to respond promptly to customer requests.
• Maintain all technical deal data within Origina’s CRM system.
• Capture and share customer success stories that demonstrate Origina’s value proposition.
• Manage the successful transition from sales opportunity to customer onboarding.
• Verify that products and licenses are vetted for support eligibility.
• Identify risks early and communicate with the contract management team to mitigate them.
• Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
• Capture and share market intelligence and IBM product updates that inform the sales process.
• Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.

Pre-Sales Specialist

Pre-Sales Specialist at Origina leveraging IBM software expertise to lead customer engagements and deliver support value. Engage in consultative selling and manage technical pre-sales activities with clients.

product-manager

• Lead and drive the end-to-end product strategy and operational roadmap for the core product offering, ensuring alignment across all phases of the product and business segment lifecycles (planning, development, launch, management, exit).
• Act as a Subject Matter Expert (SME), working internal stakeholders, customers, and the Lab team to identify needs, refine user personas, user stories, use cases, and detailed product requirements.
• Synthesize market requirements, competitive landscape analysis, and intimate customer knowledge into actionable product support details.
• Work closely and collaborate across the value chain, guiding key internal stakeholders (The Lab, Sales, Marketing, Alliance Partners, and Customer Success) to optimize margins, achieve goal alignment, and ensure the success of the product per plan.
• Help to create and ensure Origina’s stakeholders achieve alignment and targets.
• Own the evaluation and assessment of key operational metrics, including revenue/margins, market share, quality performance, market segments, and quarterly and annual financial targets.
• Deliver clear, compelling presentations to Sales, Customer Operations, and Customers on support features and benefits, clearly articulating product decisions and rationale to both technical and non-technical audiences.

Product Manager

Product Manager responsible for the core product strategy and execution with a focus on user experience. Leading product decisions and collaboration across teams in a high-growth software maintenance company.

engineer

• Provide tier 1 world-class technical troubleshooting and support for globally based clients
• Ensure that customers are kept informed and updated throughout the ticket lifecycle
• Follow up with customers to ensure their issues are satisfactorily addressed and resolved
• Ensure understanding of underlying IT issues and identify what needs to be done to resolve problems effectively
• Manage and track all support issues, ensuring the appropriate technical individuals or teams are identified and informed for resolution
• Ensure customer satisfaction when handling incidents by actively supporting the customer and keeping them updated throughout the incident lifecycle
• Adhere to all service level agreements when managing multiple incidents
• Ensure client documentation (site reports, project documentation, user manuals, etc.) is kept on the shared drive and is up to date
• Consistently uphold a professional demeanour to preserve and enhance Origina’s world-class reputation in the marketplace
• Manage your own timekeeping in accordance with company rules and regulations
• Participate as a team member in an environment based on open communication, trust, creative thinking, and cohesive team effort
• Maintain a mindset of continuous improvement through working practices and customer satisfaction
• Proactive approach to learn and develop individual skills and abilities with the support of the senior technical team

Service Desk Engineer, Spanish

Providing tier 1 technical support and troubleshooting for globally based clients at Origina. Maintaining client satisfaction, managing support issues, and ensuring customer communications throughout the ticket lifecycle.

account-manager

• Manage and grow a portfolio of customer accounts in your assigned territory.
• Develop and execute tailored account plans to achieve revenue growth targets.
• Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition.
• Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
• Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
• Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
• Collaborate with the Territory Manager and Leadership on account planning and strategies.
• Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value.
• Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions.
• Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
• Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
• Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
• Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
• Serve as the primary contact for operational inquiries related to service delivery.

Customer Account Manager

Customer Account Manager managing customer accounts, driving growth and retention at Origina. Collaborating with teams to enhance customer engagement and deliver value-driven solutions.

Origin is the first comprehensive money management platform for the modern workforce. We’re an integrated solution that helps your entire company manage compensation, benefits, and personal finances in a single place—side by side with financial professionals. Our team is led by repeat founders and is backed by leading VC firms like Founders Fund, Felicis and General Catalyst. We’re growing quickly and are looking for passionate people to join our global remote team.

Origin

About the company

Open jobs

7 jobs found

Critical Incident Manager

Origin

Service Manager – IRE

Origin

Accounts Payable Lead

Origin

Pre-Sales Specialist

Origin

Product Manager

Origin

Service Desk Engineer, Spanish

Origin

Customer Account Manager

Origin