Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Junior Account Manager providing customer support and managing client relationships in Málaga. Ensuring customer satisfaction and assisting with onboarding and problem resolution.
Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
- Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
- Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
- Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
- Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
- Feedback Management: Collect and report customer feedback to help improve products and services.
Requirements
- Language Skills: Fluent Danish speaker with a strong command of English (B2-C1).
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly.
- Customer Service: Passion for helping customers and providing a high level of service.
- Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently.
- Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.
- Team Player: Ability to collaborate with other departments to ensure customer needs are met.
Benefits
- Competitive salary package.
- Opportunity to grow within the company and develop account management skills.
- On-site work environment with a dynamic team in Malaga.
- Regular working hours, with an early finish on Fridays.
- Continuous training and support to develop your career in customer support and account management.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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