Senior Manager in Supply Chain at adidas driving production planning excellence in Shanghai. Ensure optimal product availability, lead a high - performing team and comply with sourcing policies.
About the role
- Service Manager at Origina managing the customer onboarding process for new enterprise clients. Ensuring positive engagement through stakeholder identification, workshops, and support post-signature.
Responsibilities
- The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer
- Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map
- Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors
- Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature
- Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood
- Coordinate fast, warm introductions between our teams and the customer teams
- Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer
- Ensure clarity on service scope and responsibilities
- Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides
- Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints
- Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed
- Validate that connections are made before handover
- Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan
- Capture lessons learned to continually improve the playbook
Requirements
- 5+ years in service delivery, customer success, program/project management, or complex onboarding in B2B technology
- Proven record of cross functional orchestration across sales, delivery, and technical teams
- Strong stakeholder mapping and facilitation skills; comfortable running concise, compelling workshops
- Experience with enterprise customers and navigating multi layered organisations
- Bachelor’s degree in business, marketing, or a related field
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- Family Health, Dental & Vision Insurance from day 1
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefits
- €1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful causes
- Employee Assistance Programme
- An inclusive environment with regular events organised by Engagement, and Diversity Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
District Manager leading sales and operations within a portfolio of retail stores for adidas. Fostering a strong retail team and enhancing consumer experience in retail environments.
Assistant Store Manager overseeing daily operations and compliance at adidas outlet store. Managing performance, staff development, and ensuring adherence to corporate policies for store success.
District Manager leading multiple service centers for water solutions company. Overseeing aftermarket sales, managing teams, and ensuring operational excellence across the Northeast region.
Assistant Store Manager driving sales and mentoring team at Coach's Central Valley retail store. Developing strategies and ensuring operational efficiencies while embodying Coach’s standards.
Assistant Store Manager at Coach, developing sales strategies and managing team performance while ensuring operational efficiencies. Focused on luxury retail service and customer satisfaction in Houston, TX.
Assistant Store Manager at Coach ensuring store productivity and profitability through effective team leadership and staff development. Collaborating with senior management while enhancing customer satisfaction in a retail environment.
Real Estate Manager overseeing site control and title processes for Blue Energy's gas - to - nuclear projects. Collaborating with teams to ensure successful project development across U.S. markets.
Commercial Manager at EDF managing temporary infrastructure and utilities for construction at Hinkley Point C. Leading commercial governance and supporting effective tendering across projects.
Senior IT Manager overseeing key technology initiatives at Thermo Fisher Scientific. Collaborating with global teams to enhance customer success through IT innovations.