Senior Product Experience Manager shaping L1VE's immersive media experiences through product strategy and partner collaboration. Overseeing delivery workflows and coordinating cross - functional teams.
About the role
- Service Manager at Origina managing the customer onboarding process for new enterprise clients. Ensuring positive engagement through stakeholder identification, workshops, and support post-signature.
Responsibilities
- The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer
- Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map
- Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors
- Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature
- Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood
- Coordinate fast, warm introductions between our teams and the customer teams
- Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer
- Ensure clarity on service scope and responsibilities
- Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides
- Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints
- Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed
- Validate that connections are made before handover
- Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan
- Capture lessons learned to continually improve the playbook
Requirements
- 5+ years in service delivery, customer success, program/project management, or complex onboarding in B2B technology
- Proven record of cross functional orchestration across sales, delivery, and technical teams
- Strong stakeholder mapping and facilitation skills; comfortable running concise, compelling workshops
- Experience with enterprise customers and navigating multi layered organisations
- Bachelor’s degree in business, marketing, or a related field
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- Family Health, Dental & Vision Insurance from day 1
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefits
- €1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful causes
- Employee Assistance Programme
- An inclusive environment with regular events organised by Engagement, and Diversity Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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