Stage en ingénierie IA au sein de Colombus Consulting. Contribuer au développement et à l'amélioration des pratiques d'IA et outils associés.
About the role
- Providing tier 1 technical support and troubleshooting for globally based clients at Origina. Maintaining client satisfaction, managing support issues, and ensuring customer communications throughout the ticket lifecycle.
Responsibilities
- Provide tier 1 world-class technical troubleshooting and support for globally based clients
- Ensure that customers are kept informed and updated throughout the ticket lifecycle
- Follow up with customers to ensure their issues are satisfactorily addressed and resolved
- Ensure understanding of underlying IT issues and identify what needs to be done to resolve problems effectively
- Manage and track all support issues, ensuring the appropriate technical individuals or teams are identified and informed for resolution
- Ensure customer satisfaction when handling incidents by actively supporting the customer and keeping them updated throughout the incident lifecycle
- Adhere to all service level agreements when managing multiple incidents
- Ensure client documentation (site reports, project documentation, user manuals, etc.) is kept on the shared drive and is up to date
- Consistently uphold a professional demeanour to preserve and enhance Origina’s world-class reputation in the marketplace
- Manage your own timekeeping in accordance with company rules and regulations
- Participate as a team member in an environment based on open communication, trust, creative thinking, and cohesive team effort
- Maintain a mindset of continuous improvement through working practices and customer satisfaction
- Proactive approach to learn and develop individual skills and abilities with the support of the senior technical team
Requirements
- 2+ years of tech support experience is required
- Fluency in English and Spanish
- Excellent Technical Awareness with common software/hardware
- Excellent written and verbal communication skills
- Customer-first mentality and positive attitude
- Great team-player willing to go the extra mile for the customers and the Origina team
- Ability to demonstrate our values of Fairness, Trust, Relationships & Opportunities
- Be able to work shifts and provide out of hours cover as necessary
Benefits
- Family Health, Dental & Vision Insurance from day 1
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefits
- €1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful causes
- Employee Assistance Programme
- An inclusive environment with regular events organised by Engagement, and Diversity Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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