Sales Representative providing customer service and creating solutions using technology at TELUS. Engaging with customers in a dynamic retail environment during flexible hours.
About the role
- Pre-Sales Specialist at Origina leveraging IBM software expertise to lead customer engagements and deliver support value. Engage in consultative selling and manage technical pre-sales activities with clients.
Responsibilities
- Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
- Develop and deliver detailed presentations showing the value and delivery of Origina support.
- Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
- Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
- Build and maintain trusted advisor relationships with client application and platform owners.
- Support the sales team by resolving complex technical and contractual queries.
- Ensure seamless collaboration between operational teams to respond promptly to customer requests.
- Maintain all technical deal data within Origina’s CRM system.
- Capture and share customer success stories that demonstrate Origina’s value proposition.
- Manage the successful transition from sales opportunity to customer onboarding.
- Verify that products and licenses are vetted for support eligibility.
- Identify risks early and communicate with the contract management team to mitigate them.
- Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
- Capture and share market intelligence and IBM product updates that inform the sales process.
- Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.
Requirements
- Strong cross-industry knowledge of IBM software products and the IBM Passport Advantage program
- 10+ years of experience in technical pre-sales, customer success, or IT consulting
- Proven ability to collaborate with executive-level and cross-functional stakeholders
- Excellent multitasking skills and the ability to meet tight deadlines
- Exceptional communication, presentation, negotiation, and relationship-building skills
- Customer-focused mindset with creative problem-solving abilities
- Strategic thinker who can manage complex situations and resolve challenges effectively
- Formal training in pre-sales, IT consulting, or sales (preferred)
- Alignment with Origina’s values: Trust, Fairness, Relationships, and Opportunity
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- High-level Health, Dental, and Vision insurance
- STD and Life/AD&D cover
- 22 days PTO each year with additional days earned based on your tenure
- Additional 10 Federal/Regional holidays
- Generous Maternity & Paternity leave
- 4% 401k match
- $200 annual wellness benefit
- $1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful cause
- Employee Assistance Program
- Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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