Hybrid Developer Support Engineer

at Braintrust

• Job title: Developer Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $139,400 - $228,900 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Python, TypeScript
• Location requirements: Hybrid, Berlin, Germany

About the role

• Developer Support Engineer at Braintrust improving AI observability and providing developer support. Diagnosing issues and supporting developers in fast-paced environments to help them succeed.

Responsibilities

• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
• Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
• Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
• Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
• Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
• Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
• Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
• Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
• Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
• Develop and champion opinionated stances on improving developer experience and product reliability.

Requirements

• Have 3-8+ years of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.
• Can write, debug, and reason through Python and/or TypeScript codebases.
• Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
• Take personal ownership of technical problems and follow through until customers are unblocked.
• Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
• Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• AI Stipend