Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Sales Support Specialist at U.S. Bank providing support to Correspondent lenders through onboarding and documentation processes.
Responsibilities
- Review, onboarding and ongoing support of our Correspondent lenders by following established procedures.
- Reviewing new application packages, communication with our sales team, lenders and Housing Finance Authorities.
- Obtain missing documentation, update our client management system to onboard new lenders, organize files and perform review of annual recertifications.
- Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox.
- Review monitoring actions against our lender base and follow procedure for collecting information.
- Build good rapport with sales staff, take ownership and actively build credibility and trust.
- Offer support to other colleagues where necessary.
- Participate in completing miscellaneous departmental projects as necessary.
Requirements
- High school diploma or equivalent
- Typically four to five years of clerical experience
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Effective interpersonal, verbal and written communication skills
- Minimum 4 years mortgage experience, processing or Correspondent Lending lender approval experience.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year
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