Application IT - Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
About the role
- Customer Service Representative at Sephora providing support on purchases and products via chat and call. Require trilingual skills in English and French for customer service roles in Medellín.
Responsibilities
- Atender clientes por chat y llamadas (productos, órdenes, calidad, soporte).
- Garantizar una experiencia de servicio excepcional.
- Mantener conocimiento actualizado de productos y procesos.
- Colaborar con QA, entrenamiento y Team Leads.
- Comunicar avances, dudas y oportunidades con el equipo.
- Flexibilidad para horarios rotativos, incluidos fines de semana.
Requirements
- Inglés C1 (oral + escrito).
- Experiencia mínima de 8 meses a 1 año en servicio al cliente.
- Excelentes habilidades de comunicación en inglés.
- Multitarea y resolución efectiva de problemas.
- Residir en Medellín o alrededores.
- Disponibilidad total para turnos rotativos.
- Prueba de Sephora.
Benefits
- Modalidad híbrida después de entrenamiento.
- Entrenamiento completamente pago.
- Ambiente multicultural y estable.
- Marca global reconocida.
Job title
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Experience level
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Degree requirement
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