Customer Service support for banking customers managing orders and logistics at IDEMIA. Building relationships and ensuring customer satisfaction through effective strategy and communication.
About the role
- Customer Service Representative at Sephora providing support on purchases and products via chat and call. Require trilingual skills in English and French for customer service roles in Medellín.
Responsibilities
- Atender clientes por chat y llamadas (productos, órdenes, calidad, soporte).
- Garantizar una experiencia de servicio excepcional.
- Mantener conocimiento actualizado de productos y procesos.
- Colaborar con QA, entrenamiento y Team Leads.
- Comunicar avances, dudas y oportunidades con el equipo.
- Flexibilidad para horarios rotativos, incluidos fines de semana.
Requirements
- Inglés C1 (oral + escrito).
- Experiencia mínima de 8 meses a 1 año en servicio al cliente.
- Excelentes habilidades de comunicación en inglés.
- Multitarea y resolución efectiva de problemas.
- Residir en Medellín o alrededores.
- Disponibilidad total para turnos rotativos.
- Prueba de Sephora.
Benefits
- Modalidad híbrida después de entrenamiento.
- Entrenamiento completamente pago.
- Ambiente multicultural y estable.
- Marca global reconocida.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.