Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative engaging clients in the automotive sector in Spain. Responding to inquiries via phone and email while ensuring customer satisfaction in a hybrid work environment.
Responsibilities
- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries.
Requirements
- You have a B2 level of English and are fluent in Dutch, Swedish or German.
- You are preferably available full-time, but we are also open to considering part-time applicants.
- You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.
Benefits
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
- Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
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