Customer Service Representative providing compassionate care at Coyne Veterinary Center. Handling client interaction and administrative duties in a busy veterinary reception environment.
About the role
- Customer Service Representative managing customer inquiries and supporting sales in a hybrid environment. Collaborating closely with sales and technical teams to ensure customer satisfaction.
Responsibilities
- You handle customer inquiries and follow them through reliably until they are resolved.
- You accept orders, verify them and process them accurately.
- You prepare quotes, keep customers proactively informed and follow up until decisions are made.
- You think with a sales mindset (promotions, add-ons, recommendations).
- You work closely with field sales and regional technical teams.
- You document thoroughly in the ERP and CRM systems and keep processes running smoothly.
- You maintain commercial processes in sales in a clean and dependable manner.
- You take care of export and customs issues for international orders.
Requirements
- You have experience in customer service, inside sales or order processing.
- Or you come from a trades background (e.g., carpenter, roofer, tinsmith) and want to transition from roof work to an office role.
- You are proactive, hands-on and don’t push issues aside.
- You work in a structured, dependable way and stay clear-headed even when things move fast.
- You are eager to learn about our products.
Benefits
- A structured onboarding into products, processes and systems
- Short communication lines & fast decision-making
- Modern IT equipment
- A clear framework with a high degree of trust in your way of working
- Training opportunities & regular training sessions
- Team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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