Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Support Specialist providing Level 1 technical support in Clearwater, assisting with billing and ensuring service delivery. Join TeamViewer's innovative tech environment and enhance customer satisfaction.
Responsibilities
- Provide Level 1 technical support to end-users and assist with billing
- Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
- Answer user questions in the area of setup, product functionality and other topics
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
- Follow up on outstanding service issues to ensure customer success
Requirements
- High School diploma or GED, Associates or Bachelors degree in relevant field or equivalent work experience is preferred
- 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
- Advanced knowledge of Windows® operating systems is required
- Intermediate knowledge of MS Office software is required
- High level of IT and technical knowledge with interest in the IT field
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team building events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and business casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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