Customer Service Representative responsible for greeting and assisting customers at Crash Champions' locations. Providing administrative support and handling communications with customers and departments.
About the role
- Application IT-Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
Responsibilities
- You support our customers by telephone with questions about our software
- Receive and process technical tickets, including remote support and database corrections
- You handle technical issues, document customer inquiries and create user documentation and instructions
- You analyze and document feature requests to improve the software and forward them to the development team
- You conduct online training sessions for customers and colleagues and take part in further training
- You ensure compliance with our quality standards and contribute to the continuous improvement of our customer service
Requirements
- Completed commercial or IT-technical vocational training
- Ideally, experience in customer service and an affinity for IT systems
- Proficient in common MS Office applications
- Strong service orientation and the ability to convey knowledge
- Experience with ERP/merchandise management systems is desirable
- Experience with ticketing systems is an advantage
- Enjoy working in a team and have a hands-on mentality
- Good German and English skills, both written and spoken
Benefits
- A remarkable working atmosphere in a successful, growth-oriented company
- Exciting tasks in an open, collegial and agile work environment with flat hierarchies
- Room for independent responsibility and active participation in shaping company culture
- An interesting, varied and responsible role
- Performance-based pay and social benefits
- Comprehensive onboarding, good development prospects and extensive training opportunities
- Flexible working hours and remote work options
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative ensuring prompt and professional service at Crash Champions collision repair facilities. Collaborating with management to support operations and customer inquiries.
Customer Service Representative ensuring prompt assistance and support for customers at Crash Champions collision repair service. Managing communications and administrative tasks in a professional environment.
Sales Support Specialist engaging with customers to improve renewal deal execution and manage customer relationships. Requires strong communication in English and German with technical and operational team collaboration.
Customer Service Representative handling calls for home improvement inquiries in a hybrid work environment. Work involves customer interaction and appointment bookings, emphasizing communication skills and adaptability.
Project Support Specialist managing community engagement and stakeholder relationships at Emory University. Coordinates events, tracks metrics, and leads project management initiatives to enhance project effectiveness.
Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
Customer Service Agent providing support for Restaurant POS systems at SpotOn. Ensuring high - quality client interactions and troubleshooting various technical issues.
Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.